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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35253
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My name is ***** ***** Fernandez. I cannot get into my Aol

Customer Question

Customer: My name is ***** ***** Fernandez. I cannot get into my Aol account
JA: Thanks. Can you give me any more details about your issue?
Customer: Yes, it is not taking my password.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: yes. I am expecting an e-mail from my family. I am not well.
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you mean your aol email password ***** ***** working at the aol.com website?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

- Please try a possible fix below:

1. Click on the website below:

https://account.aol.com/account/password/start

2, then there, enter your aol email address in the first box

3, then on the second box, enter the characters as shown on the page

4, then click on Next, and follow the instructions there in order to reset your AOL account password.

; if successful, then please check your AOL email at the website http://mail.aol.com/

Please reply at the box below to continue troubleshooting. Thank you.