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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2065
Experience:  CCNA, A+, MCSE with over 12 years experience.
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When I try to install my windows updates, I get error code

Customer Question

When I try to install my windows updates, I get error code 8000FFFF and 8E5E0408. I have windows vista home premium sp2
Submitted: 12 months ago.
Category: Computer
Expert:  Byron replied 12 months ago.

Hi Lennie. My name is***** you for your question and the opportunity to assist.

Try this from Microsoft and let me know if it corrects the update issue:

http://windows.microsoft.com/en-us/windows-vista/windows-update-error-8000ffff

Customer: replied 12 months ago.
I have tried this and fixit didn't do anything. and on the manual part none of those items are there.
Customer: replied 12 months ago.
Can I chat with you or talk on phone? and allow you access to my computer?
Expert:  Byron replied 12 months ago.

Yes but I won't be available for remote access until tomorrow in the early afternoon (East coast time). Can we do it then?

Customer: replied 12 months ago.
how will i know when?
Expert:  Byron replied 12 months ago.

I'll send a reply then. You'll receive an automated email notification from JustAnswer that will contain

a link that returns you to this page.

Expert:  Byron replied 12 months ago.

Would you like to set a time now? Would 1PM Eastern work for you?

Customer: replied 12 months ago.
that would be 10 am Pacific time?
Expert:  Byron replied 12 months ago.

Correct.

Customer: replied 12 months ago.
ok. see you then. thank you
Expert:  Byron replied 12 months ago.

Great. Talk to you then.

Expert:  Byron replied 12 months ago.

Hi. Ready?

Customer: replied 12 months ago.
Hi, something happened to my computer. I need to reboot it. It will probably take for about 15 minutes before i can contact you.
Expert:  Byron replied 12 months ago.

OK. Thanks for the update.

Customer: replied 12 months ago.
Hi Byron, finally got running again. Do you have time now?
Expert:  Byron replied 12 months ago.

Yes. I need a couple of minutes to set up the connection. I'll then send a link with connection instructions.

Customer: replied 12 months ago.
okay. do I need my email open?
Expert:  Byron replied 12 months ago.

Click the link below. When the page opens click I Agree and the download will begin.

Run or Open the file when asked. If Windows ask to make changes, Allow it.

Once the program has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=7edf8dbd-9ef0-4e14-a55a-86485eef79ee#

Expert:  Byron replied 12 months ago.

http://windows.microsoft.com/en-US/windows7/What-is-the-System-Update-Readiness-Tool
https://support.microsoft.com/en-us/kb/971058
https://support2.microsoft.com/common/survey.aspx?scid=sw;en;3779&showpage=1

Expert:  Byron replied 12 months ago.

Hi Lennie. Did the update reset finish?

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