Hi Lennie. My name is***** you for your question and the opportunity to assist.
Try this from Microsoft and let me know if it corrects the update issue:
Yes but I won't be available for remote access until tomorrow in the early afternoon (East coast time). Can we do it then?
I'll send a reply then. You'll receive an automated email notification from JustAnswer that will contain
a link that returns you to this page.
Would you like to set a time now? Would 1PM Eastern work for you?
Great. Talk to you then.
OK. Thanks for the update.
Yes. I need a couple of minutes to set up the connection. I'll then send a link with connection instructions.
Click the link below. When the page opens click I Agree and the download will begin.
Run or Open the file when asked. If Windows ask to make changes, Allow it.
Once the program has loaded we should be connected.
Hi Lennie. Did the update reset finish?