I'm sorry about the issue. Is there any error or message?
How did you change the password?
Can you please confirm you have windows XP (or windows vista or 7 or 8 or 10, etc.)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hello! My name is*****
Do you still require assistance with this issue?
Let me know,IT Miro
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