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I'm sorry about the issue. Can you please let me know more details about the issue? And is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Which account password ***** you forgot is it the google account, gmail or any other account.
Click here to reset your google password
let me know if you have any question.