For Online Computer Support, Ask a Computer Technician
Hi, and thank you for asking your question.
What's the version of AutoCAD installed on your system?
May I set up a quick, secure remote session to check the issue now?
Please reply back using the Reply box below. Thank you.
Also, did you get any error or message when trying to reinstall AutoCAD?
Keep me posted.
Hmm, all right. Should we go ahead with a secure remote session (no extra charge), so that I can check the program for you?
Do let me know.
No issues, let's get started with the remote session now. Please open up the following link:
Click 'I Agree'. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)
OPEN/RUN the file from your downloads, and I'll be connected.
If you face any issues, just reply back to me below. Thank you.
Thank you for the remote session. Kindly update me on the results on this page itself. Thanks!
Hmm; do you have Norton installed, by any chance?
OK; that's causing the issue with the system restore here. Please stand by; providing you with further directions now.
OK, back. The steps might be a little complicated to follow; should we go ahead with another remote session now?
Okay, please open up the following new link now:
Download and run the remote file once again, and I'll be connected. Thank you.
Hmm; we seem to have gotten inadvertently disconnected - did it boot up in Safe Mode this time?
Hmm, I see - I did a remote reboot in Safe Mode, but since your system was not able to boot up properly, we got disconnected in the process as well.
Please carry out the following steps now:
RIGHT-click on the Start menu at the bottom, and then click "Run".
In the RUN box, type in msconfig and press ENTER.
When the "System Configuration" window comes up, click on the Boot tab at the top, and then TICK the "Safe Boot" option.
Click Apply > OK. Restart your computer thereafter; it will boot up in Safe Mode all right this time.
Press the Windows key + R (on your keyboard) to bring up the RUN box again, while in Safe Mode.
Type in rstrui and press ENTER.
Follow the on-screen directions to select the 12/10 restore point, and click Next > Finish.
Wait for the restore to complete; it should complete successfully this time.
Done that, check if this makes any difference to your program. Do let me know how it goes.
No issues; please retry the steps from the start now, and let me know how it goes.
Hi again, are you still there? I might have found an easier way to get the restore to complete successfully (instead of being blocked by Norton), without carrying out all of the above steps. Do keep me posted.
Hmm, this is a tricky issue indeed. Let me open up your question to our other experts now, who will be able to assist you further with this issue. Thank you, ***** ***** do NOT rate until your issue has been resolved.
it is probably an issue with rights.
try uninstalling completely with the revo uninstaller
you can use the freeware version further down on this page
re install the cad program by right clicking on the setup program and select run as administrator
then using the custom install option if necessary change the default folder that it will install in to a different one. just change the name slightly