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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9483
Experience:  Computer Technician
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Notebook X553S (no battery indication) will not charge only

Customer Question

Notebook X553S (no battery indication) will not charge only works when charger is plug in problem may have come about as of not being initially charged for 3hrs.
How can this problem be resolved?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try this please, disconnect the charger and then hold the power button down for 60 seconds, then reconnect the charger for 15 minutes then try holding the power button for 10 seconds. Let me know the results please...

Customer: replied 1 year ago.
Just got a hold of my granddaughter, she taking your prescribed steps. I will give her resolts.
Expert:  Randy Computer Tech replied 1 year ago.

okay, thank you.

Customer: replied 1 year ago.
No go 2 attemps.
Expert:  Randy Computer Tech replied 1 year ago.

Okay, unfortunately this sounds like a hardware failure. What is the serial number of the Asus please?

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