Hello! My name is*****
It seems you signed up with another JustAnswer user name since I do not see any previous question involving you and Richard. If you received e-mails from Richard (JustAnswer), you can click on the "View Response" button there. It will take you to the page where you can reconnect with Richard.
However, if that didn't work, I can continue working with you to solve the problem you are experiencing.
Let me know,
Do you still require assistance with this issue?
Let me know,IT Miro
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