Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Let me know the error you get while opening word.
Does the error come up when you try to launch the doc file or you try to open Ms word.
Does the error come up when you try to launch the doc file or when you try to open only Ms word and not a doc file?
try to open word on safe mode
Try the following steps:
Click on Start > All Programs > Accessories > Run > Copy and Paste the following command in the open box and press Enter.
1. If word safe works as expected, disable the add-ins for it using the following steps:
2. Click on File menu, click Options > Add-ins > Go button besides Manage: Com-in Add.
3. Check if there are add-ins listed, clear the checkbox to disable them.
4. Close the Office program and restart it.
5. Disable each add-in one at a time, restart word, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.
If you are using Office Word 2007 or later on Windows 7 or Windows 8,Windows 8.1, you can use the following Troubleshooter to fix the problem. To fix this problem automatically, click the Run now button. In the File Downloaddialog box, click Run and then follow the steps in the troubleshooter.
FIX IT NOW
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