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Ask Nathan Your Own Question

Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 20515
Experience:  Own/operate computer networking/IT company.
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Just purchased 2650 did all the start ups through date and

Customer Question

just purchased 2650 did all the start ups through date and time. hit okay and comes up to turn off with error code oxe 8 Help
Submitted: 12 months ago.
Category: Computer
Expert:  Nathan replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 12 months ago.

This is a “diffuse” message which simply denotes an internal fault. That can be caused by anything from debris/obstruction (paper jam, bent/damaged rails, out of place purge assembly/wiper, or dirty/dislocated encoder strip) to an actual hardware defect (bad sensor or control board, faulty carriage drive motor/gear/belt, bad printhead/carriage pcb).

What we can try here are some cleaning and reset steps.

In the case of a new printer setup though, this is almost always the result of an obstruction by packing material inside, such as tape or foam.

Lift up the lid again and check carefully for any tape (blue or orange) inside, any foam blocks or strips, etc.

Remove the ink cartridges, then snap them securely back into place.

Unplug power to the printer for a moment and it should restart normally.