Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is the version of your Office program please?
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?
Please download and install teamviewer program from : www.teamviewer.com once you install the program, it will give you an id and password, please tell me the id and password ***** i can connect to your computer and fix this issue for you
Important : do not close teamviewer
I'm sorry but you need to restart your computer and reinstall teamviewer, because you have chosen company comercial use option.
1-Uninstall teamviewer from control panel
2-Restart your computer
3-install teamviewer again and send me your id and password
Note : Please choose basic installation & Personal / non commercial use options : http://pad1.whstatic.com/images/thumb/f/f1/Use-TeamViewer-Step-5-Version-3.jpg/670px-Use-TeamViewer-Step-5-Version-3.jpg
Please use this link : http://www.justanswer.com/computer/9g4s0-not-install-office-program-just-downloaded-received.html
welcome back, connected now
please do not move the mouse
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I hope this answers your question if so kindly rate my answer positively so I can get paid for my time and help
if you still need help, please reply back to me and i will gladly continue to help you.
Thank you very much.
has everything worked out, do you still need help please?