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Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 989
Experience:  Networks & Security Engineer
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Can not install Office program I just downloaded. Received

Customer Question

Can not install Office program I just downloaded. Received following message:
Error code : 30068-4 (1058)
Submitted: 12 months ago.
Category: Computer
Expert:  Mr.Med replied 12 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is the version of your Office program please?

thank you

Customer: replied 12 months ago.
Office 2016 I beleive
Expert:  Mr.Med replied 12 months ago.

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Thank you

Customer: replied 12 months ago.
that would be great,thank you.
Expert:  Mr.Med replied 12 months ago.

Please download and install teamviewer program from : www.teamviewer.com once you install the program, it will give you an id and password, please tell me the id and password ***** i can connect to your computer and fix this issue for you

Important : do not close teamviewer

thank you

Customer: replied 12 months ago.
id 677 358 030 pw 9955
Expert:  Mr.Med replied 12 months ago.

I'm sorry but you need to restart your computer and reinstall teamviewer, because you have chosen company comercial use option.

1-Uninstall teamviewer from control panel

2-Restart your computer

3-install teamviewer again and send me your id and password

Note : Please choose basic installation & Personal / non commercial use options : http://pad1.whstatic.com/images/thumb/f/f1/Use-TeamViewer-Step-5-Version-3.jpg/670px-Use-TeamViewer-Step-5-Version-3.jpg

Thank you

Customer: replied 12 months ago.
How do I get back to you? and this conversation?
Customer: replied 12 months ago.
OK I'm back. System is running very very slow.ID 667358 030 PW 1360
Expert:  Mr.Med replied 12 months ago.

welcome back, connected now

please do not move the mouse

Thank you

Expert:  Mr.Med replied 12 months ago.

My goal is to provide you with excellent service today. If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.

JustAnswer has a 100% satisfaction guarantee.We value you as a customer and very much want you to be satisfied.

Thank you

Expert:  Mr.Med replied 12 months ago.

I hope this answers your question if so kindly rate my answer positively so I can get paid for my time and help

if you still need help, please reply back to me and i will gladly continue to help you.

Thank you very much.

Expert:  Mr.Med replied 12 months ago.

has everything worked out, do you still need help please?

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