Hi there Bill,
These systems usually come Norton Online Backup installed. To recover your data:
Go to the Norton Online Backup website.
Click Sign In.
Type your email address and password, and then click Sign In.
Next to the backup set from which you want to restore the files, click File Actions, and then click Restore Files.
In the Options section, from the drop-down list, select the computer that you want to restore the files to.
By default, the files and folders are restored to Restored Files folder on the desktop. To restore the files to their original location on the computer, click Show Options, and then select Restore Files to their original location on your computer.
To overwrite the files on the computer, select Overwrite existing files.
In the Restore Files section, do one of the following:
To restore all the files from the backup set, select Restore All Files.
To restore selected files from the backup set, select Files To Restore.
You can either search for the specific file or browse and select the specific files or folders from the backup set. If you want to search and restore specific files, in the Search box, type the search criteria, and then click Search. To use the advanced search options, click Show Advanced Search.
When you finish selecting the restore options, click Restore Files.
Hi Bill,I notice your rating for my service has not gone through...Do you need any further assistance?