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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35253
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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AVG PC TuneUP Order number 704-0066281 XXXXXXXXXXXXXXXX I

Customer Question

AVG PC TuneUP Order number(###) ###-####
XXXXXXXXXXXXXXXX
I want to install and activate my AVG Product on my Apple Mac compter
Submitted: 12 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 12 months ago.

Hi,

I'm sorry about the issue. AVG PC TuneUp software is only compatible with Windows computers; AVG PC TuneUp does not work on Mac computers.

But you can download and install the AVG Cleaner app for your Mac computer at the website below:

https://itunes.apple.com/us/app/avg-cleaner/id667434228?mt=12&ign-mpt=uo%3D4

http://www.avg.com/us-en/avg-cleaner-for-mac

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 12 months ago.
Please remotely control computer
Expert:  Viet - Computer Tech replied 12 months ago.

Please accept the remote support offer, then on the Mac computer, please click on the website below in order to connect remotely with me:

http://www.teamviewer.com/

, then download and install the TeamViewer application there

, then tell me the ID and Password ***** the TeamViewer application

; do not close the TeamViewer application.

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 12 months ago.

Is there any issue downloading / installing the TeamViewer application?

It looks like you are not there. When you are available, we can try remote control again. Or you can try the following fix:

- Click on the website below:

https://itunes.apple.com/us/app/avg-cleaner/id667434228

, then there, download and run the AVG Cleaner, and check.

When you are available, please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

How is it going? Are you able to download / install the AVG Cleaner app on the Mac computer?

Do you still need help with this?

Please reply at the box below to continue troubleshooting. Thank you.