I'm sorry about the issue. What is the name of the program?
Have you tried restarting the computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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I'm sorry. With remote support session, you can see everything I do on the screen, and we have an A+ service rating at the Better Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions per you request.
Do you mean you cannot remove the FinePix program?
If you shut down / restart the computer, does it still pop up?
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I'm sorry. Is there any issue? I provided two support options: 1. remote support, or 2. written support. Did you see my last reply above at this web page?
We guarantee our service, so don't worry. Please reply at the box below. Thank you.
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you while you are watching.
But since you prefer written instructions, I will need to gather more information in order to troubleshoot this issue. Please let me know the followings:
1. Do you mean it does not let you uninstall the FinePix program? Is there any error or message?
2. If you shut down / restart the computer, does it still pop up?
Please reply at the box below; we guarantee our service, so don't worry. Thank you.
I'm sorry; we have one-time support option and monthly support subscription plan; it's optional only. I'm the computer tech, so I'll have our customer service check on the billing issue.
I'm glad you got it working now. Your full deposit is being refunded. If you have any computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you.