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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2727
Experience:  CCNA, A+, MCSE with over 12 years experience.
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Can not get computer to reconize adobe installation

Customer Question

can not get computer to reconize adobe installation
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Amy. My name is***** you for your question and the opportunity to assist.

Is this Adobe Acrobat Reader that you're having a problem with?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thanks. Can we do a screen sharing session and we'll be able to look at this together?

Customer: replied 1 year ago.
how do you do a screen share
Expert:  Byron replied 1 year ago.

I'll send you a link that you click on. It loads a small program into memory and I'll then be able to see your screen and chat with you.

Customer: replied 1 year ago.
ok
Expert:  Byron replied 1 year ago.

Thanks. It take me a couple of minutes to set up the connection. I'll send the link ASAP

Expert:  Byron replied 1 year ago.

Click the link below. On the page that opens click I Agree.

Firefox will save the file by default (name = Elsinore.Screen.Connect.Client)

Run/Open the file and if Windows asks Allow it to make changes.

Once the file has loaded we will be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=7cde3de3-972e-4289-b993-61c22e4a54f5#

Customer: replied 1 year ago.
did i do t rght
Expert:  Byron replied 1 year ago.

You're all set. Please take a moment before leaving to

rate using the stars at the top of the page and have a great weekend.

Expert:  Byron replied 1 year ago.

You're all set. Please take a moment before leaving to

rate using the stars at the top of the page and have a great weekend.

Let me know if you need anything else.

Expert:  Byron replied 1 year ago.

Amy. I'll send an new link so I can connect back in and take a look at what's going on. Give me a couple of minutes please.

Expert:  Byron replied 1 year ago.

Click the link below. On the page that opens click I Agree.

Firefox will save the file by default (name = Elsinore.Screen.Connect.Client)

Run/Open the file and if Windows asks Allow it to make changes.

Once the file has loaded we will be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bafb494e-c35e-4e2e-bce5-1df593337cd5#

Expert:  Byron replied 1 year ago.

Hi Amy. Is it up?

Customer: replied 1 year ago.
no still the same thing says FAIL on the system requirements
Expert:  Byron replied 1 year ago.

Amy, please only reply on this page. I had the other questions closed so you won't be charged for them. It's not your computer that isn't recognizing the installation. It's the webpage you go to. Skip the "Is my PC ready" and use the site and tell me if there are any issues.

Expert:  Byron replied 1 year ago.

In order for them to determine whether or not you have Acrobat Reader installed the webpage needs to access your machine.

You may have an anti-virus program that prevents that from happening.

Customer: replied 1 year ago.
it came up nothing about using adobe or pdf will let you know more in a bit
Expert:  Byron replied 1 year ago.

Ok. Thanks for the update.

Expert:  Byron replied 1 year ago.

They want you to have Acrobat Reader either because you'll be opening pdf's directly from the site or downloading them.

See if you can find a link that does that.

Expert:  Byron replied 1 year ago.

Try this link. It's for a router user guide. When you open it it should go straight to PDF.

http://ecx.images-amazon.com/images/I/A1v4kj1xPJL.pdf