For Online Computer Support, Ask a Computer Technician
Hi Amy. My name is***** you for your question and the opportunity to assist.
Is this Adobe Acrobat Reader that you're having a problem with?
Thanks. Can we do a screen sharing session and we'll be able to look at this together?
I'll send you a link that you click on. It loads a small program into memory and I'll then be able to see your screen and chat with you.
Thanks. It take me a couple of minutes to set up the connection. I'll send the link ASAP
Click the link below. On the page that opens click I Agree.
Firefox will save the file by default (name = Elsinore.Screen.Connect.Client)
Run/Open the file and if Windows asks Allow it to make changes.
Once the file has loaded we will be connected.
You're all set. Please take a moment before leaving to
rate using the stars at the top of the page and have a great weekend.
Let me know if you need anything else.
Amy. I'll send an new link so I can connect back in and take a look at what's going on. Give me a couple of minutes please.
Hi Amy. Is it up?
Amy, please only reply on this page. I had the other questions closed so you won't be charged for them. It's not your computer that isn't recognizing the installation. It's the webpage you go to. Skip the "Is my PC ready" and use the site and tell me if there are any issues.
In order for them to determine whether or not you have Acrobat Reader installed the webpage needs to access your machine.
You may have an anti-virus program that prevents that from happening.
Ok. Thanks for the update.
They want you to have Acrobat Reader either because you'll be opening pdf's directly from the site or downloading them.
See if you can find a link that does that.
Try this link. It's for a router user guide. When you open it it should go straight to PDF.