How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have received confirmation that my new password has been

Customer Question

I have received confirmation that my new password ***** been approved but i can not sign in. my account is ileana.mercurio and my mail is***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

I am sorry, what is it regards?

Please be precise on what application you are trying to sign in

waiting for your reply

Customer: replied 1 year ago.
What i asked refers to Skype my skype name is ileana.mercurio
Expert:  arsufi2002 replied 1 year ago.


I tried to reset skype account..

Please get ready with the reset mail from skype and reply when you are back. I will connect your machine and reset password ***** you..

If you know how to change, you can do it, else reply back. I shall connect you and set new password

Here's the remote desktop tool that helps me to connect you.


1: Click Above link

2: Click I Agree button

3: Click Download

4: Double click downloaded file to run

waiting for your reply


Expert:  arsufi2002 replied 1 year ago.


I am still online. Would you please update status

Expert:  arsufi2002 replied 1 year ago.

Dear mam,

Are you able to reset password ***** reset link which i have send to your mail..

would you please update status