I'm sorry about the issue. No antivirus / security program have 100% protection. An antivirus / security program protects you from downloading / installing known viruses / malware and potentially bad programs. Everything else depends on the users. For example, if you give out your passwords or if you accidentally click on a bad website link, and enter your password ***** that website, then the hacker would get your password.
When you are on the internet, always be careful. Whenever you log in any of your accounts, make sure that you are at that correct website link.
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