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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Windows 10 crashed. Get nothing but a blank screen.

Customer Question

My Windows 10 crashed. Get nothing but a blank screen. Microsoft says to take it to a Microsoft store
Submitted: 11 months ago.
Category: Computer
Expert:  Charles A. Roberts replied 11 months ago.

Hello my name is ***** ***** I can better understand what is going on can you hold the power button down for 10 seconds until the machine shuts off. Then wait 10 seconds and turn the machine on and then tell me exactly what you see on the screen everything that come up including the computers manufacturer logo.