I'm sorry about the issue. Have you tried to shut down / restart the computer and check?
Note: If the computer is stuck, then press and hold the power on/off button for about 10 seconds, then turn it back on and check.
If that does not work, can you go to Start->All programs->Windows Update, then Check for updates, then View updates, then uncheck / check only a few updates, then OK / update, and see if it works.
If that does not work, do you have windows xp, vista, or 7 or 8 or 10?
Please reply at the box below to continue troubleshooting. Thank you.
Sorry, what's the model of your Windows 10 laptop?
Can you please press and hold the Power on/off button on the laptop for about 20 seconds, then let me know what happens?
Please reply at the box below. Thank you.
Do you mean you are currently using the problematic computer now? Or are you at this web page on another computer or device?
Great. Please continue and see how it goes. Please let me know. Thank you.
Sorry, do you mean you are currently able to use the laptop, but when you do windows update, it still get stuck right? Please let me know. Thank you.
Thank you. Can you please try this: Press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then Next, and restore the computer to any date before this issue has occurred, and check.
Please let me know. Thank you.
Try the date 12/3/15 please. Thank you.
Please let me know; I have more solutions for fixing windows update if system restore does not fix it. Please reply at the box below. Thank you.
It looks like you are not there. Let me provide you a couple more solutions you can try if it still does not work.
- Please download and run the Windows Update Troubleshooter tool at the website below and check:
1. Download and save (but do not open) the file Reset_Reregister_Windows_Update_Components.bat at the website below:
2. Right-click on the downloaded file Reset_Reregister_Windows_Update_Components.bat, then click on Properties
, then select the option Unblock there, and confirm if prompted.
, then click OK.
3. Right-click on the file Reset_Reregister_Windows_Update_Components.bat, then click on Run as administrator and confirm if prompted
4. Shut down / restart the computer, and check windows update.
When you are available, please reply at the box below to continue troubleshooting. Thank you.
I'm sorry. Is there any issue? I've been waiting for you a couple of hours ago. I will continue to help you; we guarantee our service, so don't worry.
Did you see / try my last two suggestions I've provided previously?
If you'd like to, I can also connect remotely to your computer and fix the issue directly on your computer for you.
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you.
I'm sorry. Can I connect remotely to your computer, and I troubleshoot the issue directly on your computer for you, so you do not have to take your time doing the given troubleshooting steps yourselves. I can definitely get this fixed for you if you'd like to, so you do not have to spend a lot more for buying a new computer.
We don't have to continue tonight. If you'd like to, we can continue tomorrow or whenever you are available; we guarantee our service. Otherwise, I can cancel this for you. Please let me know your option. Thank you.