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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9483
Experience:  Computer Technician
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I have a Toshiba Satellite that runs Windows 10. When I

Customer Question

I have a Toshiba Satellite that runs Windows 10. When I turned it on this morning it went through an automated Microsoft upgrade. After that upgrade was completed I had no internet access. When I try to log onto my VPN connection I get the message "The Network location cannot be reached. For information about troubleshooting see Windows Help".
The machine I am sending this from is a Dell desktop. It also received the Microsoft upgrade this morning but it has not had any interruption with internet access. Thus it feels like this is some sort of Microsoft/Toshiba conflict problem.
What do I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

Try and set up the VPN connection again, you will need a server address and your user name and password.

Expert:  Randy Computer Tech replied 1 year ago.

To add a new VPN connection, click the Internet access icon in your system tray.

If you are using a Wi-Fi connection,select wifi waves icon:

If you are using an Ethernet connection, select the ethernet icon:

From the menu that pops up, select Network settings.

In the Network & Internet settings panel, select VPN > Add a VPN connection.

— Set up your VPN connection

To set up a VPN connection, you will need your server address, username, and password .

In the “Add a VPN Connection” menu, use the following settings:

VPN provider: Windows (built-in)
Connection name: [make up a name for your connection]
Server name or address: [server address]
VPN type: Point to Point Tunneling Protocol (PPTP)
Type of sign-in info: User name and password
User name: [your VPN username]
Password: [your VPN password]

Check the box for Remember my sign-in info.

Click Save.

Step 4 — Connect to the VPN server

You will now see your new VPN connection in the Network & Internet settings panel. To connect to the VPN server, click the name of the connection, then click Connect.

Your VPN connection should now be up and running.

To quickly connect to these servers, click on the Wi-Fi icon or Ethernet icon in the system tray, then select the server you’d like to connect to.

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