Try and set up the VPN connection again, you will need a server address and your user name and password.
To add a new VPN connection, click the Internet access icon in your system tray.
If you are using a Wi-Fi connection,select wifi waves icon:
If you are using an Ethernet connection, select the ethernet icon:
From the menu that pops up, select Network settings.
In the Network & Internet settings panel, select VPN > Add a VPN connection.
— Set up your VPN connection
To set up a VPN connection, you will need your server address, username, and password .
In the “Add a VPN Connection” menu, use the following settings:
VPN provider: Windows (built-in)Connection name: [make up a name for your connection]Server name or address: [server address]VPN type: Point to Point Tunneling Protocol (PPTP)Type of sign-in info: User name and passwordUser name: [your VPN username]Password: [your VPN password]
Check the box for Remember my sign-in info.
Step 4 — Connect to the VPN server
You will now see your new VPN connection in the Network & Internet settings panel. To connect to the VPN server, click the name of the connection, then click Connect.
Your VPN connection should now be up and running.
To quickly connect to these servers, click on the Wi-Fi icon or Ethernet icon in the system tray, then select the server you’d like to connect to.