How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Forgot mater password

Customer Question

forgot mater password
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Hi there and welcome Steven.

Can you tell me please what it is you forgot the password *****? Signing into your computer? Your email account?

Thank you

Customer: replied 11 months ago.
Master password
Expert:  Richard replied 11 months ago.

ok, Master Password ***** be for anything Steve, what exactly is the password *****?

Customer: replied 11 months ago.
To get into every accoint
Expert:  Richard replied 11 months ago.

ok Steve, you will need to be more specific on this please.

What accounts are you referring to.

Or if its easier for you,

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 11 months ago.
Gets into every account
Expert:  Richard replied 11 months ago.

you need to be more specific then "every account" Steve.

There are thousands of different accounts you could be referring to.

I made the offer to connect to your computer and see what you mean, please accept it.

Customer: replied 11 months ago.
I live in a nursing home and can't afford ūüźł$49
Expert:  Richard replied 11 months ago.

no problem Steven, thats up to you of course.

Customer: replied 11 months ago.
Doesn't look like you can help me
Expert:  Richard replied 11 months ago.

Not unless you are willing to actual specify the problem Steven.

Its like saying I need to find my house and I ask you the address and you reply with everywhere.....

Do you see the challenge to help you here?

Customer: replied 11 months ago.
I've told you it's a master password ***** gets me into everything eBay Amazon Facebook everything
Expert:  Richard replied 11 months ago.

ok Steven, I would only be repeating myself to ask for actual detail.

You need to tell me exactly what you have forgotten the password for

Repeating the same answer that its for everything is not going to get us anywhere sorry. You need to understand what everything means.

Customer: replied 11 months ago.
Let's end Aesop pt working put
Expert:  Richard replied 11 months ago.

ok Steven

Customer: replied 11 months ago.
End session
Expert:  Richard replied 11 months ago.

ok

Related Computer Questions