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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4661
Experience:  B.Sc. Computer Science with Honors
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I purchased an ASUS laptop model

Customer Question

I purchased an ASUS laptop model X551MAV-RCLN06-15.6"/N2830/4G and Best By
GEEK Squad said that its burned out. Can you send me to a place to ge it fixed?
Submitted: 11 months ago.
Category: Computer
Expert:  Michelle replied 11 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know how old is the laptop

Expert:  Michelle replied 11 months ago.

also let me know that was there any improper shutdown or system heatup issue or water spills after which the laptop has stopped turning ON

Customer: replied 11 months ago.
I purchased it on 8/20/14 no water or shut down damage. The computer shut down
Customer: replied 11 months ago.
Hello
Expert:  Michelle replied 11 months ago.

are there any lights that come on the laptop like the adapter power light

Expert:  Michelle replied 11 months ago.

remove the battery and unplug power cord ..keep the ON button pressed for 10 secs

then plug in power cord and turn on the laptop...

let me know if it comes ON or not

if not let me know that did you purchase any extended warranty for the laptop

Expert:  Michelle replied 11 months ago.

in case the laptop does not turn on and has no light indications, the yes the laptop would need to be sent in for repair

you can click on below link and find the nearest asus authorised service center

https://www.asus.com/us/support/service-center/usa

since these are walk in service centers, you need to carry the laptop and based on warranty coverage the service charges may\may not apply

let me know if you have any more questions

Expert:  Michelle replied 11 months ago.

I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further