Hi, My name is ***** ***** i will be assisting you
Let me know the make and model of the laptop
did you backup your data before upgrading to windows 10
it seems that the rollback to windows 7 was not sucessfull and windows has run into a loop of repairing wibndows
let me know if you have any recovery discs or windows 7 disc
also let me know if you did a data backup before the windows 10 upgrade
As you are back on windows 7 the system restore should reverse any changes to the system that might have caused the issue to occur.
click start...in the search box type system restore
in the window that appears, restore computer to earlier date and time and click nextselect a date may be a week or 2 back when system was running fine and click nextfollow the onscreen steps.
Let me know if you find any problem following the restore.
save the file on jpg or png format.
This is windows 7 startup repair screen does it completes the repair or its stuck on the screen for a long time.
Shut down the computer. Press and hold down the power button for 10 seconds.
wait for 2 mins power on the computer and keep hitting the F8 key as soon as you power it on you will see a windows advance option
use the arrow key to select same mode and hit enter.
Once you are in safe mode windows let me know.
not click on start select run and type in system restore, open system restore and let me know once you are there.
activate system restore and let me know, do you have a windows 7 disk it will be requied to run the startup repair.
Do you have your data backed up before updating to windows 10.
i will help you
let me know that is your data backed up
also let me know whats written on the windows 7 disc you have
ok..give me a moment
i will give you the steps
insert the windows 7 repair disc and restart computer and tap the f12 key
it will reach a one time boot menu
select cd drive option and press enter
computer will restart
as soon as you get the message press a key to boot from cd\dvd press enter
the windows 7 disc should load
let me know once it starts to load
go into the bios and check if cd/dvd driver is enabled or not.
Power off the computer and power it back on see at the bottom screen it might show F2 or Del or F10 get into the bios. hit that key immediately as soon as you power it on.
let me know if you have checked the cd/dvd enabled in the bios or not.