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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I installed windows 10 1 week ago. I 't like windows 10 so I

Customer Question

I installed windows 10 1 week ago. I don't like windows 10 so I followed in the instructions to go back to windows 7. Now my laptop has a problem starting up. I keep getting the statup repair window. What should I do? My laptop won't startup! Stevie
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

Let me know the make and model of the laptop

Customer: replied 1 year ago.
HI MIchelle,
Lenovo G575.....model-4383
Expert:  Michelle replied 1 year ago.

did you backup your data before upgrading to windows 10

it seems that the rollback to windows 7 was not sucessfull and windows has run into a loop of repairing wibndows

let me know if you have any recovery discs or windows 7 disc

also let me know if you did a data backup before the windows 10 upgrade

Customer: replied 1 year ago.
I have a repair disc for windows 7. No, I didn't backup any data, my brother uses this laptop more than me, mostly to just surf the internet. He doesn't save anything or check email. I tried the repair disc but the laptop cd drive won't read it.
Expert:  Michelle replied 1 year ago.

As you are back on windows 7 the system restore should reverse any changes to the system that might have caused the issue to occur.

click start...in the search box type system restore

in the window that appears, restore computer to earlier date and time and click next
select a date may be a week or 2 back when system was running fine and click next
follow the onscreen steps.

Let me know if you find any problem following the restore.

Customer: replied 1 year ago.
I cannot get to start. When I power on the laptop I get three different screens and start is nowhere to be found. I tried sending the photos of the screens that show up but the file is too large and I don't know how to make it smaller than 5 MB. I tried sending them in a zip file but even that was too large.
Expert:  Michelle replied 1 year ago.

save the file on jpg or png format.

Customer: replied 1 year ago.
I tried resizing the photos. Here they are, hope I didn't make them too small to view.
Expert:  Michelle replied 1 year ago.

This is windows 7 startup repair screen does it completes the repair or its stuck on the screen for a long time.

Customer: replied 1 year ago.
The Startup Repair window says its "Startup Repair is checking your system for problems", then the next window says "Windows cannot repair this computer automatically", then in the middle of the last screen it says, "click Finish to exit and shut down your computer". And that's as far as I go, I cannot go any further, I cannot get to start.
Expert:  Michelle replied 1 year ago.

Shut down the computer. Press and hold down the power button for 10 seconds.

wait for 2 mins power on the computer and keep hitting the F8 key as soon as you power it on you will see a windows advance option

use the arrow key to select same mode and hit enter.

Once you are in safe mode windows let me know.

Customer: replied 1 year ago.
okay, I'm in safe mode..
Expert:  Michelle replied 1 year ago.

not click on start select run and type in system restore, open system restore and let me know once you are there.

Customer: replied 1 year ago.
I clicked on system restore and this is what it says, No restore points have been created on your computer's system drive. To create a restore point open System Protection.
Expert:  Michelle replied 1 year ago.

activate system restore and let me know, do you have a windows 7 disk it will be requied to run the startup repair.

Do you have your data backed up before updating to windows 10.

Customer: replied 1 year ago.
How do I activate system restore, as I mentioned earlier there is "no" system restore point, I have never done this before. I have the windows 7 repair disc. Also I don't want to update to windows 10, I don't like windows 10 .. I want to go back to windows 7.
Expert:  Michelle replied 1 year ago.

i will help you

let me know that is your data backed up

also let me know whats written on the windows 7 disc you have

Customer: replied 1 year ago.
There is no data to back up. The disc says "Windows 7 Ultimate Repair Disc".
Expert:  Michelle replied 1 year ago.

ok..give me a moment

i will give you the steps

Expert:  Michelle replied 1 year ago.

insert the windows 7 repair disc and restart computer and tap the f12 key

it will reach a one time boot menu

select cd drive option and press enter

computer will restart

as soon as you get the message press a key to boot from cd\dvd press enter

the windows 7 disc should load

let me know once it starts to load

Customer: replied 1 year ago.
when i pressed the F12 key the options are: Internal HDD, Sata ODD, and Network boot. I don't see a cd drive option.
Expert:  Michelle replied 1 year ago.

go into the bios and check if cd/dvd driver is enabled or not.

Customer: replied 1 year ago.
How do I go into Bios?
Expert:  Michelle replied 1 year ago.

Power off the computer and power it back on see at the bottom screen it might show F2 or Del or F10 get into the bios. hit that key immediately as soon as you power it on.

Expert:  Michelle replied 1 year ago.

let me know if you have checked the cd/dvd enabled in the bios or not.

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