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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just downloaded Office 365 and now my Outlook no longer

Customer Question

Just downloaded Office 365 and now my Outlook no longer works? GMKusterer
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

What's your email address?

Customer: replied 1 year ago.
Expert:  Cody replied 1 year ago.

Are you able to login here with your email/password? http://webmail.hometownu.com/index.php

Customer: replied 1 year ago.
I'll try.
Customer: replied 1 year ago.
new password ***** not work?
Expert:  Cody replied 1 year ago.

It doesn't look like there is a forgot my password ***** We'll need to call their tech support to have them reset it.

Once you can login through the website, we can then get Outlook working.

***-***-****, Option #3

Customer: replied 1 year ago.
when it's reset will I be able to use the password ***** sent?
Expert:  Cody replied 1 year ago.

I didn't send any password, they will reset it for you when you call that number.

Customer: replied 1 year ago.
Unfortunately they have nothing to do with my Microsoft Password?
Expert:  Cody replied 1 year ago.

This is your email password ***** thought?

Customer: replied 1 year ago.
need my Microsoft password.
Expert:  Cody replied 1 year ago.

To login into your computer, or what do you mean by Microsoft password?

If you're referring to Microsoft Outlook, this would be your email password.

Expert:  Cody replied 1 year ago.

Do you still need help with this?