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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just downloaded Office 365 and now my Outlook no longer

Customer Question

Just downloaded Office 365 and now my Outlook no longer works? GMKusterer
Submitted: 11 months ago.
Category: Computer
Expert:  Cody replied 11 months ago.

What's your email address?

Customer: replied 11 months ago.
Expert:  Cody replied 11 months ago.

Are you able to login here with your email/password? http://webmail.hometownu.com/index.php

Customer: replied 11 months ago.
I'll try.
Customer: replied 11 months ago.
new password ***** not work?
Expert:  Cody replied 11 months ago.

It doesn't look like there is a forgot my password ***** We'll need to call their tech support to have them reset it.

Once you can login through the website, we can then get Outlook working.

***-***-****, Option #3

Customer: replied 11 months ago.
when it's reset will I be able to use the password ***** sent?
Expert:  Cody replied 11 months ago.

I didn't send any password, they will reset it for you when you call that number.

Customer: replied 11 months ago.
Unfortunately they have nothing to do with my Microsoft Password?
Expert:  Cody replied 11 months ago.

This is your email password ***** thought?

Customer: replied 11 months ago.
need my Microsoft password.
Expert:  Cody replied 11 months ago.

To login into your computer, or what do you mean by Microsoft password?

If you're referring to Microsoft Outlook, this would be your email password.

Expert:  Cody replied 11 months ago.

Do you still need help with this?