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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Xp laptop blue light on no screen

Customer Question

xp laptop blue light on no screen
Submitted: 12 months ago.
Category: Computer
Expert:  Michelle replied 12 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer. Let me know the make and model of the computer which is not powering on.

how old is the computer?

Customer: replied 12 months ago.
gateway
7 yrs old laptop
Expert:  Michelle replied 12 months ago.

Please take the battery out and unplug the power cord as well from the laptop
leave it turned off for 1 mins and then push hold the power button for 30 seconds without connecting the battery or the ac adapter.
Connect just the battery and turn on the laptop and see if you get any display on the screen, if not then try removing the battery and connect just the acadapter and turn on. Please let me know the status.

Customer: replied 12 months ago.
both situations blue light on no screen
Expert:  Michelle replied 12 months ago.

We will diagnose the problem and in case of hardware failure i can tell you what part has faulted but cannot make a bad part work again till its repaired or replaced. I hope you understand.

Expert:  Michelle replied 12 months ago.

Do you hear any beep code when you power on the computer?

Customer: replied 12 months ago.
no
Expert:  Michelle replied 12 months ago.

unplug the ac adapter and remove the battery look for the memory bay and open it remove the ream and let me know once that is done.

Customer: replied 12 months ago.
took the battery out cannot see a memory bay. Battery hs bar code 2MA78TL1612
Customer: replied 12 months ago.
OTHER #S GLL16430460 GWPN6500948
Customer: replied 12 months ago.
NE522 SERIES
Expert:  Michelle replied 12 months ago.

look at the bottom panel you will see a screw securing the memory bay open the screw remove the cover you will see the memory

Expert:  Michelle replied 12 months ago.

check the video this is just for reference

https://www.youtube.com/watch?v=rW_uqf6KhkY

Customer: replied 12 months ago.
OK I REMOVED THE COVER
Customer: replied 12 months ago.
ITS GOT STAINLESS STEEL BACK PLATE
Expert:  Michelle replied 12 months ago.

did you check the video how to remove the memory.

Customer: replied 12 months ago.
THIS LAPTOP DOSENT LOOK LIKE THE VID IT HAS A SQ 2.5 X 2.5 COVER WITH ONE SCREW
Expert:  Michelle replied 12 months ago.

I said its just for reference this is not the model you have. The memory is located at the bottom and you have to look for the the bay and open it.

Customer: replied 12 months ago.
27MA7WLTA05 TFCD628 OTHER WISE BIG PLATE WITH 6 SCREWS IN IT OR A PLATE WITH THE HARD DRIVE I BELEIVE.
Expert:  Michelle replied 12 months ago.

Click a picture of the bottom panel and post it here.

Customer: replied 12 months ago.
NO CAMERA ON THIS LAPTOP
Expert:  Michelle replied 12 months ago.

use your cell phone to click and not the laptop camera.

Customer: replied 12 months ago.
MAYBE THE BIG PLATE WITH 6 SCREW
Customer: replied 12 months ago.
I NEED PROPER TOOLS TO OPEN THE BACK PLATE WHAT IS IT THAT YOU NEED I CAN PROBABLY GET TOMORROW
Expert:  Michelle replied 12 months ago.

if you can post a picture of the back panel then i can tell you what to open.

Customer: replied 12 months ago.
I WILL GET BACK TOMORROW I DONT HAVE MY CELL WITH ME.
Expert:  Michelle replied 12 months ago.

not a problem.

Customer: replied 12 months ago.
KEEP THE FILE OPEN
Expert:  Michelle replied 12 months ago.

it will be open.

Customer: replied 12 months ago.
GOOD NIGHT
Expert:  Michelle replied 12 months ago.

Good night.