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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have another lap top and I had to reset it, it will not

Customer Question

I have another lap top and I had to reset it, it will not let me get in with my password, I have tried different passwords and none is working, what can I do.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. How did you reset it?

Does the problematic laptop have windows 8 or 8.1 or 10, etc.?

Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.