Hello Joseph, and thank you for choosing JUSTANSWER.com
Vendor specific drivers refer to the fact that Windows 10, nor the software program (in this case StarryNight CSAP) do not have the drivers needed to run the software. So for example if you have a Nvidia Graphics Card/Chip, you need to visit Nvidia Website, and get the drivers from there. I tried to look for the specs on yoru computer, but didnt find any i could rely on....so we have to ask your computer what graphics card or chip you have.
To do that:
run the DirectX Diagnostic Tool:
Click Start. On the Start menu, click Run. In the Open box, type "dxdiag" (without the quotation marks), and then click OK
Then click YES on the confirm message box
Once the Direct X diagnostics window opens.....look on the second TAB, also called DISPLAY 1
It shoudl tell you EXACTLY what kind of card you have.
After we know that....we can get you the CORRECT drivers FOR that card....FOR Windows 10.
Windows 10 DOES have a regular start menu, and YOU CAN use run form the start menu. Maybe you dont have windows 10? Windows 8, does NOT have a regular start menu...maybe that is what you have?
I will opt out for another expert, as i dont want to frustrate you any further. Good Day
Hi there Joseph and welcome
Sorry about the issues you have had. You do have windows 10 but the access to the run menu is different to how it is indicated previously here.
Press the windows key (the key with the windows logo on it to the left of ALT) and R
Then type in dxdiag then press enter
Tell me what it then says please for version.
ok, you mis read my instructions, Ill repeat them for you again.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
ok, but I still need you to do the instructions I have been repeating.