Hello! My name is*****
Please tell me if Windows 7 is installed on the computer with the password ***** or another Windows version. Also, do you have only 1 user account created or several?
Are you able to sign in to all of them? Also, out of those 4 users, how many have administrative privileges?
Let me know,
To confirm, the problem has been solved?
If you encounter any other problem, let me know.