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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I down loaded Microsoft 10 on another computer and now my

Customer Question

I down loaded Microsoft 10 on another computer and now my password ***** work. Help
Submitted: 12 months ago.
Category: Computer
Expert:  Michelle replied 12 months ago.

Hi, My name is ***** ***** i will be assisting you

Let me know the make and model of the computer

Customer: replied 12 months ago.
It is an MSI EX630
Customer: replied 12 months ago.
It had Microsoft 7 but I had just downloaded "10" and then my password ***** work. I have been trying everything I can think of for over a week to get in to it but no luck.
Expert:  Michelle replied 12 months ago.

when you installed windows 10 it must have asked you for your email address..it will also be showing on the windows logon screen

can you let me know if its gmail, hotmail, aol etc

Customer: replied 12 months ago.
After the download, all I got on the screen was a picture and a request for my password.
Expert:  Michelle replied 12 months ago.

have you tried entering the password ***** use for your email

Customer: replied 12 months ago.
That didn't work
Expert:  Michelle replied 12 months ago.

ok and this has happened immediately after upgrading to windows 10

Customer: replied 12 months ago.
Expert:  Michelle replied 12 months ago.

so you have not been able to use windows 10 as this was the first time you came to the login screen...is that right

Customer: replied 12 months ago.
I never got to use windows 10 because it came on with the sign in screen.
Expert:  Michelle replied 12 months ago.

we can reset windows 10 and this time when it asks for your email\password, enter the details that you regularly use and make a note of it on paper

i will give you the steps below

Expert:  Michelle replied 12 months ago.

on the login screen do you see the 3 icons on bottom right

Expert:  Michelle replied 12 months ago.

there will be the power icon on the extreme right..you need to hold down the shift key on the keyboard and then click on power icon and click restart..ensure that you keep the shif key pressed when you click restart....

the computer will restart and load the advanced menu\recovery options screen...

let me know once there

Customer: replied 12 months ago.
It keeps taking me in circles and always ends up at the password *****
Expert:  Michelle replied 12 months ago.

you need to keep teh shift key pressed when you click on restart and keep holding the shift key down till you reach the recovery screen options

Expert:  Michelle replied 12 months ago.

try it 2-3 times..it should come up..once on the recovery screen, the reset would take only few clicks

Customer: replied 12 months ago.
it's not working. It just takes me back to sign in
Expert:  Michelle replied 12 months ago.

did you backup your data before running the windows 10 upgrade

Customer: replied 12 months ago.
I am sorry. I have to close for the night.
Expert:  Michelle replied 12 months ago.

no problems..we can continue tomorrow morning

reply to me on this page once you wish to continue