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Maurice
Maurice, Computer Support Specialist
Category: Computer
Satisfied Customers: 74
Experience:  Microsoft Certified Professional, HP Certified Hardware Engineer, 20 years of hands-on experience
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I updated from windows 7 to windows 10 and in process lost

Customer Question

I updated from windows 7 to windows 10 and in process lost location of some files and folders, how can I locate them?
Submitted: 1 year ago.
Category: Computer
Expert:  Maurice replied 1 year ago.

hello john, unlikely they are 'lost', you just don't know where to look for them. did you check in c:\users under your user? regards, maurice

Customer: replied 1 year ago.
looking now
Customer: replied 1 year ago.
what would the file be called
Expert:  Maurice replied 1 year ago.

this really depends on specifically what are you trying to find. give me the example of what you think you have 'lost'. do you still have your 'documents'? regards, maurice

Customer: replied 1 year ago.
found them users/owner/desktop
thank you
Expert:  Maurice replied 1 year ago.

that's excellent, glad you found them. if you need any more help, let me know. all the best, maurice

Expert:  Maurice replied 1 year ago.

i would appreciate if you wouldn't mind rating the support received. all the best, maurice