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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microsoft 10 downloaded new updates to my computer, and now

Customer Question

Microsoft 10 downloaded new updates to my computer, and now I can't sign in. It keeps saying incorrect passwork
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Nancy. My name is***** you for your question and the opportunity to assist. Do you have the type of user account

where it shows your e-mail address on the login screen?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you. We can try to reset your password. Can you send me the email address that

is displayed on the login screen?

Customer: replied 1 year ago.
also my screens are always blue, now they are red
Expert:  Byron replied 1 year ago.

I'm not sure the significance of the color change but please give me a few minutes to see what I can do.

I will likely have a few more questions. Thank you.

Expert:  Byron replied 1 year ago.

Thanks. Do you have access to the***@******.*** inbox right now.

Either on a smartphone, tablet or another PC?

Customer: replied 1 year ago.
no
Expert:  Byron replied 1 year ago.

In order to reset the password ***** reset code can only be sent to that address.

I would need that code to complete the reset which means you would need access

to the inbox in order to give me the code. Do you want to wait and finish this

later when you are able to access the inbox?

Customer: replied 1 year ago.
I can't access my inbox until my password *****! so forget it. I will call another tech that can do this. I'm not paying for your service thanks
Expert:  Byron replied 1 year ago.

That's not how it works. That password ***** ***** between your PC and Microsoft's servers.

It's still good to log in to your email from any computer when you pull up the Yahoo page.