My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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Are you installing or downloading Windows 10?
I am back now..
I don't know which procedure you performed for upgradation..
Please find below link and let me know you have performed the task that way. If not i request you to perform the way it suggested there
Windows 10 upgradation Tool
I shall connect you after 1 hr..
I shall start a remote session and check issue
Leave a message when you are back