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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9256
Experience:  Computer Technician
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My password doesn't work att account. I tried resetting it

Customer Question

My password ***** work for my att account. I tried resetting it by answering two questions at att but that doesn't work either. Can you help?
Submitted: 12 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 12 months ago.

okay, what is the email name on the account?

Customer: replied 12 months ago.
Expert:  Randy Computer Tech replied 12 months ago.

okay, thank you. What is the last name appearing on the account?

Customer: replied 12 months ago.
Sutton
Expert:  Randy Computer Tech replied 12 months ago.

are these the security questions you have on file?

What was the make and model of your first car?

Answer

What was the last name of your childhood best friend?

Answer

Customer: replied 12 months ago.
At one time both of these questions were on file. But the last time I tried to reset my password, they asked me what was my best vacation which I don't remember using.
However the answer to the first question is "Ford". The answer to the second question is "Dyer"
Customer: replied 12 months ago.
I don't remember ever being asked about the model of my first car which I bought in 1960
Expert:  Randy Computer Tech replied 12 months ago.

okay, can you access the email account?

Customer: replied 12 months ago.
No i can't access my account because they say my password ***** ***** This is my problem and why I am looking for help.
Customer: replied 12 months ago.
My password ***** I have used for over 2 years is : cascade39.
Expert:  Randy Computer Tech replied 12 months ago.

I cant get either of those recognized, what is the make and model of the ford, and what was the full name of the friend please?

Customer: replied 12 months ago.
I was never asked what was the model of my Ford. I never even knew what was the model of the Ford and don't remember being asked. It was a sedan. My childhood friend was "Mary Dyer"
Customer: replied 12 months ago.
Randy, If this is an insurmountable problem, please let me know so I can hang up and not be charged another $25.
Thanks,Belle
Expert:  Randy Computer Tech replied 12 months ago.

I am sorry for the difficulty. I am not able to reset online. you will need to call(###) ###-####/p>

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!