I'm sorry about the issue. Does it show you the name of the program?
Is that program on right now?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Will you be available in about one hour? If yes, when it shows up in about one hour, then reply back to me, so I can connect remotely to your computer and troubleshoot. You can keep this web page open. Thank you.
OK. Please let me know later.
Last time I helped you with the sound issue. What was the issue? Thank you.
OK, I need to check when it pops up. Please let me know later. Thank you.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. Click on the website below in order to connect remotely with me:
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Can you go to your email on the computer and communicate with me on the computer a this web page? Thank you.
Via remote support, I cleaned up your computer; please check when you can and let me know the result.
Please reply at the box below. Thank you.