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When I play videos from various websites I get the video but

Customer Question

When I play videos from various websites I get the video but no sound; however the bar at the bottom of the video shows sound is on and at an appropriate level. Why am I not hearing the sound and how do I get it?
Submitted: 12 months ago.
Category: Computer
Expert:  Mr.Med replied 12 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

Please follow the step by step instruction at the link below and let me know the results

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Thank you

Expert:  Mr.Med replied 12 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 12 months ago.

if you need any further help, please reply back to me and i will gladly continue to help

Thank you

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