My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Are you chatting from problematic computer?
What happens when you open it?
What happens when you open it? (Any errors)
Please try this for firefox
1: Close Firefox (Hope its already closed)
2: Press shift key and double click firefox browser
3: This should bring you a firefox reset window..
4: Click Reset settings and see if you can firefox
waiting for your reply
Please update status when you are back
Didn't find you back. Hope you are doing good
Is firefox issue resolved
The time slab allotted for you is almost over. Please let me know if you still wait for answer..
If you don't want to continue, i shall cancel the question.