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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I think I need to turn my pc over to tech support, but 't

Customer Question

I think I need to turn my pc over to tech support, but don't know how to ensure I'm with legit Microsoft techs.
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Are you chatting from problematic computer?

Customer: replied 1 year ago.
No, I am using my iPad. I am unable to open either I.E. Or Firefox on my pc
Expert:  arsufi2002 replied 1 year ago.

What happens when you open it?

Expert:  arsufi2002 replied 1 year ago.

What happens when you open it? (Any errors)

Customer: replied 1 year ago.
For Firefox, I get "couldn't unload xpcom". When I try to use IE, I'm unable to get my keyboard to register any letters in the search box.
Expert:  arsufi2002 replied 1 year ago.

Please try this for firefox

1: Close Firefox (Hope its already closed)

2: Press shift key and double click firefox browser

3: This should bring you a firefox reset window..

4: Click Reset settings and see if you can firefox

reply

Expert:  arsufi2002 replied 1 year ago.

waiting for your reply

Expert:  arsufi2002 replied 1 year ago.

Hi,

Please update status when you are back

Thanks

Expert:  arsufi2002 replied 1 year ago.

Didn't find you back. Hope you are doing good

Is firefox issue resolved

Please reply

Expert:  arsufi2002 replied 1 year ago.

Dear sir,

The time slab allotted for you is almost over. Please let me know if you still wait for answer..

If you don't want to continue, i shall cancel the question.

Regards,

Fiyaz