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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35211
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My computer has only 82% power, and is plugged in, but not

Customer Question

My computer has only 82% power, and is plugged in, but not charging
Submitted: 12 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 12 months ago.

Hi,

I'm sorry about the issue. What's the model of your laptop? Please check at the back/bottom of it.

Are you currently able to use the laptop or not?

The battery may be bad (which needs to be replaced), but have you tried the following first to confirm:

- Shut down the laptop, then unplug the power cord from the laptop

, then remove the battery for a couple of minutes, then reinstall the battery

, then re-connect the power cord, then turn the laptop back on and check.

Please reply at the box below to continue troubleshooting. Thank you.