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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I HAVE A NEW COMPUTER. I HAVE WD MY PASSPORT ULTRA EXTERNAL

Customer Question

I HAVE A NEW COMPUTER. I HAVE WD MY PASSPORT ULTRA EXTERNAL HARD DRIVE. WILL NOT DOWNLOAD WILL NOT TRANSFER SOFTWARE TO TRANSFER FILES TO MY COMPUTER
Submitted: 12 months ago.
Category: Computer
Expert:  Byron replied 12 months ago.

Hi Ken. My name is***** you for your question and the opportunity to assist.

When you plug the drive in is it showing up in This PC with an assigned drive letter?

What kind of error or errors are you receiving when you try to move files?