How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14409
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I do not receive signal on one computer?

Customer Question

I do not receive signal on one computer?
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask what you are referring to when you use the word "signal"? I assume you are referring to the video source. The way to fix the video problem is found below.

- Boot into safe mode.

- Hold down the Windows key and the letter R at the same time.

- In the window that comes up, type: desk.cpL

- Click Ok

- Click the settings tab, if you see one. If you don't see one, skip to the step below.

- Change the resolution to a lower resolution and click Ok and choose to Accept the changes.

After that is complete, reboot the computer normally and all should be good. If you still have problems, repeat the instructions above and choose a lower resolution.

I look forward to hearing your feedback concerning whether or not your problem is fixed.

I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.

I will be standing by,
Jason

Customer: replied 1 year ago.
Thanks for your help but it did not work.
The computer screen does not recognises the signal once the computer boots up and a blue screen comes on my screen saying : no signal and the screen turns black.I can hear the microsoft welcome but not see it.
I lowered the resolution to the bottom but it still does not work.
I bought a new HP Windows 10 and the one that quit is a Vista.
I was going to use both with a KVM switch.
I probably keep the Vista in safe methode until I transfered everything I want unless you have a solution.
Expert:  Jason Jones replied 1 year ago.

May I remote into your system while it is in Safe Mode?