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Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2073
Experience:  CCNA, A+, MCSE with over 12 years experience.
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Getting the 100% disk, have tried multiple 'fixes' including

Customer Question

getting the 100% disk, have tried multiple 'fixes' including disabling bits, windows search and superfetch, uninstalling skype, unchecking prefetch on chrome, scanned with defender in safe mode, updated every driver i could find in device manager, set virtual memory = my ram for min, double for max, disabling notifications. started doing this when i had windows 7, continues with 10.
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Chip. My name is***** you for your question and the opportunity to assist.

Try this to see if you can get things calmed down:

Click Start and in the search area type: msconfig and open the search result.

When the page loads click the Startup tab. Click Disable All, then Apply.

Next click the Services tab. Put a checkmark in the Hide all Microsoft Services box.

Click Disable All, Apply, OK

Restart the machine.

Also set your virtual memory to Custom, set both Initial and Max to double your installed memory and don't forget to click Set.

Customer: replied 1 year ago.
in order to actually find what the problem is, i'll have to enable everything one by one until the behavior repeats itself to find what was causing the 100% disk, right? doing what you said seems to have cleared it up
Expert:  Byron replied 1 year ago.

Yes. When you get that kind of usage one of the running programs

is the cause. Look at any anti virus first. I don't know

what's installed on the machine. It's a process of elimination.

Please take a moment before leaving to rate

using the stars at the top of the page.

It would be much appreciated.

Customer: replied 1 year ago.
Got up this morning and it's behaving the same way again. Shut down before bed last night. Can't log in or restart in safe mode.
Customer: replied 1 year ago.
I'm using Microsoft security essentials and windows defender
Customer: replied 1 year ago.
Ok, finally able to at least log in. Ran msconfig and the changes made yesterday apparently didn't stay changed.
Customer: replied 1 year ago.
Even disabled,several services still show as running
Expert:  Byron replied 1 year ago.

Hi Chip. All of the Microsoft services will be running. When they're hidden and then the rest disabled, you'll still see the Microsoft services as active.

When you open Task Manager what processes are taking up the most memory?

Open up regedit go to

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

and see if there's anything in there that launches when Windows starts.

(see attachment)

Customer: replied 1 year ago.
9 items, attaching pic. Thinking this might warrant a phone call when my wife is done napping. Or not. Saying file is too big from phone camera.
(Default) (value not set)
Command center (alienware)
IAStoricon (Intel rapid storage tech)
IgfxTray (exe)
Logitech Download Assistant
NvBackend (nvidia)
RtHDVBg (realtek audio)
RTHDVCPL (also realtek)
ShadowPlay (system32/rundll32.exe)
Expert:  Byron replied 1 year ago.

Just a quick look tells me there's a few thing that don't need to load. Logitech Download, Shadow Play (do you use this for gaming?)and Alienware Command Center. I'm not sure these are what's causing the cpu usage but if you're not using them there's no need for them to run at startup. You should be able to modify the startup behavior from the program options.

Expert:  Byron replied 1 year ago.

Hi Chip. Any news on this?

Customer: replied 1 year ago.
Had to call Microsoft. It started with the 100% disk even in safe mode. Level 1 support took control, found 2 malware attached to word documents that I created in early September, got rid of it and a few other things. She restarted the system, then had to elevate me to lvl 2, as the computer got stuck in a restart loop. Level 2 tech spent about 20 mins on phone, couldn't fix it. Apparently my next option is to take it to a Microsoft store, the closest of which is 2.5 hours away in New Orleans.
Expert:  Byron replied 1 year ago.

So, the machine isn't running now?

What program did they use to scan it and have you used any programs you got on your own to run scans?

Customer: replied 1 year ago.
Something called Hitman and bleeping computer (I think) for the scans. Hitman found the malware. I haven't run anything other than defender and CCleaner. Yes, computer is useless now. After the first tech scanned and deleted, it's stuck in a restart loop. Can't log in at all.
Expert:  Byron replied 1 year ago.

You wouldn't happen to have a Win 7 install disk would you?

Customer: replied 1 year ago.
Might somewhere, why?
Expert:  Byron replied 1 year ago.

If you can boot from the install disk you can run the repair options.

Customer: replied 1 year ago.
Will try, but haven't been able to get past the login screen
Expert:  Byron replied 1 year ago.

There is no log in when you boot from disk. What kind of PC is this?

Customer: replied 1 year ago.
Alienware
Customer: replied 1 year ago.
Alienware X51 R2
Expert:  Byron replied 1 year ago.

Thanks. Let me look up the specs. What I'm looking for is what key you push at startup that invokes a startup menu that allows

you to boot from the CD/DVD drive.

Expert:  Byron replied 1 year ago.

Looks like the F12 key does it. Put your Win 7 disk in the drive and turn the computer off.

Turn it back on and immediately start tapping the F12 key. This should pull up a boot menu that

will allow you to select the DVD.

Customer: replied 1 year ago.
My concern at this point is the malware the Microsoft tech removed is still there, at least partially, or that it's removal triggered something else that wasn't detected. When you get to the login screen, the power button is not on the screen any more.
Expert:  Byron replied 1 year ago.

Hold the power button down to turn it off. Turn it on and start tapping F12 to get to the boot menu.

Customer: replied 1 year ago.
Ok, now what?
Expert:  Byron replied 1 year ago.

When the Install Windows page comes up, at the bottom select Repair your Computer.

It will try to fix startup problems.

Customer: replied 1 year ago.
click in the DVD in the boot menu?
Expert:  Byron replied 1 year ago.

Yes.

Customer: replied 1 year ago.
Preparing automatic repair
Expert:  Byron replied 1 year ago.

Keep your fingers crossed. I have no idea what got hosed in the system.

Customer: replied 1 year ago.
Restart or advanced options?
Expert:  Byron replied 1 year ago.

Wait a second. That sounds like a Windows 8 question. My screen says you're using Windows 7

Customer: replied 1 year ago.
I started getting the 100% disk with 7, downloaded 10 in the hope that would fix it
Expert:  Byron replied 1 year ago.

Ok. Gotcha. Go into Advanced options. First try System Restore if it's available.

Customer: replied 1 year ago.
No restore points...
Expert:  Byron replied 1 year ago.

You can reinstall 10 and select the keep my files option. No virus would survive that.

It would also mean that you would not be able to go back to windows 7 and you'd need to re-install software programs.

Expert:  Byron replied 1 year ago.

Do you see the Reset option?

Customer: replied 1 year ago.
I actually did do that prior to calling Microsoft
Customer: replied 1 year ago.
After I reset, it started with the 100% disk even in safe mode
Customer: replied 1 year ago.
Which made me think it's a windows problem
Expert:  Byron replied 1 year ago.

You can do a clean install and see if that makes a difference. Are your files backed up?

Customer: replied 1 year ago.
Well, no restore points. After I did the reset I lost office 2013 and who only knows what else. Guess I could back up to a thumb drive
Customer: replied 1 year ago.
There's an option called startup repair
Expert:  Byron replied 1 year ago.

Give it a try.

Customer: replied 1 year ago.
Ok, attempting repairs
Expert:  Byron replied 1 year ago.

I'm surprised it wasn't suggested to you before over the phone.

Customer: replied 1 year ago.
Wasn't sure if I could find the win 7 disk
Customer: replied 1 year ago.
Looks like 10 is still there, btw
Customer: replied 1 year ago.
it's still attempting repairs
Expert:  Byron replied 1 year ago.

There's no way to tell how long it could take so just let it run till it either succeeds or fails.

Customer: replied 1 year ago.
Ok
Expert:  Byron replied 1 year ago.

I'm going to be out for a couple of hours so I may be slow to respond. But I will respond.

Customer: replied 1 year ago.
No worries. It may take longer than that to fix
Customer: replied 1 year ago.
Startup Repair couldn't repair your PC. Log file: C:/WINDOWS/System32/Logfiles/Srt/SrtTrail.txt
Expert:  Byron replied 1 year ago.

Well, you can try another reset. I want to ask, though, when you did it last time was the cpu going nuts even before you re-installed any software or opened any files up from the Windows.old folder?

Customer: replied 1 year ago.
Didn't open anything from windows.old. When I reset it, Windows 10 reinstalled. No cpu craziness that I noticed, just the 100% disk.
Expert:  Byron replied 1 year ago.

Can you try this (see attachment)

Customer: replied 1 year ago.
Stuck in restart loop again. Need to leave it alone for the night. Have 2 tests tomorrow. Will try again later.
Expert:  Byron replied 1 year ago.

When you get the chance, from Advanced option choose Command Prompt

at the prompt type: chkdsk /f /r c:

It will scan your hard drive for errors and try to fix anything it finds. It takes a while to finish.