Hi Erma. My name is***** you for your question and the opportunity to assist.
Can you tell me how long it has been since you performed the upgrade to Windows 10?
I will post instruction for you to roll back. I need about 15 minutes.
Sorry for the delay. To roll your computer back to Windows 7 click in the search area and type: settings
Open the Settings search result at the top of the list.
On the Settings page click Update & Security.
From the vertical menu on the left select Recovery.
Under "Go back to Windows 7" click Get Started
You'll be asked why you want to return to Windows 7.
Follow the prompts to roll back Windows 10
If you have any difficulty please let me know. I will connect to your computer and
get this started for you if necessary.
Good morning. I'm hopeful you were able to return to Windows 7 without incident.
As I mentioned earlier, if needed, I'd be more than happy to connect to you remotely
and get this started.