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Hi Welcome to Justanswer
Could you please explain your problem a bit more. do you have a laptop or a desktop?
Hi, I didn't receive any reply back for a day and thought this was a dead link.
I am sorry for getting back late. Could you give me the model of the desktop. Furthermore do you hear any beep code( for e.g 1 long 3 short etc.) when you poweron the desktop. DO you hear the fans spinning ?
Seems more like a windows or device driver issue. Can you start the device in safe mode. To do so power on the system and immediately keep tapping the f8 key.
Let me know if you can get into safe mode.
Ok. Can you go to boot mode. Tell me the boot priority or whatever is listed on your screen.
To do so select Boot menu
Ok. Can you give me the computer model.
After that go to diagnosis and see if there's a diagnosis option available for hard drive or hard disk
Also i want to know if you can get to the login screen with your username where it asks for password.
Were you ever able to login before
Nope. the diagnosis is for hardware and this doesn't point to any hardware issue in the computer.
Is this a new computer ?
Hmm. I want to make sure that you followed the correct steps to recovery your computer.
FOllow onscreen steps. Do a factory image restore and it should say restoration complete in the end.
Turn on the computer, and then insert your first recovery disc into the drive.
Press and hold the power button to turn off the computer.
Disconnect all connected devices and cables such as USB drives, printers, and faxes Do not disconnect the monitor, keyboard, mouse, or power cord.
Turn on the computer.
Immediately press the Escape key repeatedly, about once every second, until the Startup Menu opens.
In boot manager boot option menu. Use the up or down arrow key to select the CD/DVD drive. Then press Enter.
A black window might display and prompt you to choose whether to run Recovery Manager from the hard disk or from the disc inserted. If this window displays, select Run program from media, and then click Next.
Complete the Factory image restore
yup.This might take time. But keep me posted.
Bookmark this page so that you can return back anytime.