Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
First open the Windows Start menu by clicking on the icon in the bottom left of the screen. Select Settings from the menu : http://cdn2.pcadvisor.co.uk/cmsdata/features/3615606/Win10-DG-Step1.png
Now you’ll see on option for Update & Security. Click it : http://cdn2.pcadvisor.co.uk/cmsdata/features/3615606/Win10-DG-Step2.png
On the next page you’ll find a list of options on the left, one of which is Recovery. Click this and the main pane will display a variety of choices. The one you want is "Go back to Windows 7" Click 'Get started' to begin.
If you’re using a laptop you’ll also need to connect it to a power source or the option won’t work.
You’ll now be presented with a screen asking you why you’re downgrading. Essentially, it's a tool so Microsoft can gauge the user experience with Windows 10. Click Next when you’re done : http://cdn2.pcadvisor.co.uk/cmsdata/features/3615606/Win10-DG-Step-4.png
Windows will now roll back your system to how it was before Windows 10 was installed.
hope this help
My goal is to provide you with excellent service today, If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated. if you still need help, please reply back to me and i will gladly continue to help you.
Has everything worked, do you still need help please?