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Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what operating system you are using please? (windows, android, mac...)
Please follow these steps and let me know the results :
a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator.b. Click Continue or supply Administrator credentials if prompted.c. In the Command Prompt window type the following, and press Enter:sfc /scannow
Righ-click on the windows logo then select command prompt.
please type : sfc /scannow and press enter, Once the scan is finished, check to see if we fixed the issue.
has everything worked out please?
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Hold on please, I will give you another solutions to try.
Please try to fix your DCOM errors by doing this:
Righ-click on the windows logo then select command prompt.Type in dcomcnfg and press Enter
In the Component Services window that opens, go to the left hand pane and double click on:- Component Services, then on- Computers, then on- My Computer, then on- DCOM ConfigIf it asks you to register any of the components, click YesThis may happen several times if there are several unregistered components
Once you're finished, close the window and reboot the computer.Check to see if the problems are fixed.
Let me know the results
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Does it ask you to register any of the component?
Please create a new Microsoft account but without administrative permission and it would work fine .
To do this, click on the Start Menu search box and enter add user Select Add, edit, or remove other users from the top of the resulting search list. Clicking on it will open up the Accounts menu.
Select Add someone else to this PC. Ignore the prompt to provide an email or phone number. Instead click on the link at the bottom that reads “The person I want to add doesn’t have an email address”.
click on the link at the bottom “Add a user without a Microsoft account”.
once you finish restart your computer and login with the new user account.
Hope this help
Has everything worked out, do you still need help please?