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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31324
Experience:  Over 20 years of consulting to the IT industry
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WIFE GOT NEW COMPUTER BEST BUY, THEY UPGRADED IT TO WINDOWS

Customer Question

WIFE GOT NEW COMPUTER BEST BUY, THEY UPGRADED IT TO WINDOWS 10. GREA TO START WITH BUT NOW IT WILL NOT ACCEPT HER PASSWORD ***** START??
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome David,

To confirm, you mean the password ***** sign into windows correct?

And did she setup a Microsoft Account to use for signing into windows?

Please let me know

Customer: replied 1 year ago.
SHE SIGNS INTO MICROSOFT WINDOWS 10 WITH "hinder" IT WORKED FOR MONTH, NOW CANNOT ACCESS AT ALL. WITHOUT ACCES CANNOT CHANGE PASSWORD ***** ANYTHING?
Expert:  Richard replied 1 year ago.

Ok, but is she using a Microsoft account as the user name? Like @hotmail.com or @outlook.com ?

Customer: replied 1 year ago.
THE SCREEN COMES UP WITH HER ACCOUNT "odelia @ yahoo.com" but then you have to have a password ***** enter Microsoft edge.
Expert:  Richard replied 1 year ago.

ok, click on my link below please and attempt to reset her password *****

https://account.live.com/resetpassword.aspx

If she is able to, use this new password ***** sign in

Let me know the results please

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