I'm sorry about the issue. Please try the following fix:
- Click on Start (which is the windows logo icon at the bottom left of the computer's screen, then click on Settings
, then click on System, then click on Default apps
, then under Music player (and /or Video player), click on it, then choose the program you want, usually, you want to choose Windows Media Player or Music Player, etc.; try each as needed and see if it works.
- If that does not work, please download and install the VLC Player program at the website below and check:
Please reply at the box below to continue troubleshooting. Thank you.