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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an ASUS laptop, in the upper right hand corner I get

Customer Question

I have an ASUS laptop, in the upper right hand corner I get the AAUS INSTAN ON ICO, it says stand buy no battery detected, but when I click on the battery Icon on the task bar it says 110% charged then when I go to the battery saver area it says battery saver off, what is my computer trying to tell me.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can you please check at the back/bottom of your Asus laptop for the model of it?

Is your laptop currently working with battery when unplugging the power cord?

When did this issue first occur?

Was there any change recently to your computer that may have caused this issue?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
I can't read the model number no haven't changed anything, I did notice on the back two slide buttons on the battery pack both were slid to the left.
Expert:  Viet - Computer Tech replied 1 year ago.

Unplug the power cord from the laptop, does your laptop still working?

Expert:  Viet - Computer Tech replied 1 year ago.

Have you tried to shut down the laptop, then remove the battery for a few minutes, then reinstall it, and make sure you slide the battery's slide buttons to the correct closed position, then turn on the laptop and check?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
No not working when unplugged, will try the battery thing.
Expert:  Viet - Computer Tech replied 1 year ago.

OK, please try then reply at the box below and let me know.

Also, when did the battery first stop working?

How old is the laptop?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Removed battery and replaced it, computer does not come on when power cord is remove it works fine plugged in I get the same thing when I turn it on.
Expert:  Viet - Computer Tech replied 1 year ago.

When did the battery first stop working?

How old is the laptop?

Does it still show 110% charged?

If you turn off the laptop, then remove the battery from the laptop, and connect only the charger, then turn on, then what does it show?

Please reply at the box below. Thank you.

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