I'm sorry about the issue. Can you please check at the back/bottom of your Asus laptop for the model of it?
Is your laptop currently working with battery when unplugging the power cord?
When did this issue first occur?
Was there any change recently to your computer that may have caused this issue?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Unplug the power cord from the laptop, does your laptop still working?
Have you tried to shut down the laptop, then remove the battery for a few minutes, then reinstall it, and make sure you slide the battery's slide buttons to the correct closed position, then turn on the laptop and check?
OK, please try then reply at the box below and let me know.
Also, when did the battery first stop working?
How old is the laptop?
Please reply at the box below. Thank you.
When did the battery first stop working?
Does it still show 110% charged?
If you turn off the laptop, then remove the battery from the laptop, and connect only the charger, then turn on, then what does it show?