Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Please o to this website : www.pogostick.net/~pnh/ntpasswd/ click bootdisk on the top of the page then download the file : cd110511.zip (Make S YOU UNZIP This FILE). now burn this file into a blank CD or DVD, you can use imgburn software to burn the file : www.imgburn.com
after you burn the file, insert the DVD in your CD/DVD Reader, then follow the step by step instructions in this tutorial video to remove the password : https://www.youtube.com/watch?v=EWnV5SM7iS0
Let me know the results please
Has everything worked out, do you still need help please?
If you need any further help let me know and i will gladly continue to help