Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Turn on the tablet and follow the steps from the tab screen
1. From the home screen, tap your Apps icon, and go to Settings.
2 Select Backup and Reset on Android 2.3 Gingerbread and above.
3 Select Factory data reset.
steps from the physical button
Make sure that the device is fully powered down.
Find your device key combination, and press and hold it to boot your Android device in recovery mode
Combination 1 - Volume Up + Camera button.Combination 2 - Volume Down + Power button.Combination 3 - Volume Up + Power button.Combination 4 - Volume Up + Home + Power button.Combination 5 - Volume Down + Volume Up + Power button.Combination 6 - Home + Camera button.Combination 7 - Home + Power button
Release the buttons when the device is powered on.You will see the device booting into recovery mode.
Press the Volume Up and Volume Down keys to scroll up or down through menu options.
Select Wipe data/Factory reset with the volume keys.
Press the Power button to confirm your selection.
Continuing to use the volume buttons, Select Yes – erase all user data
Your device will now be reset to its factory default state.
Turn off the tablet and let me know once its powered off.
Now press and hold down the volume - button and not the + one. while holding it down press and hold down the power button as well do not release the vol- button till you see android robo on the screen. Just release the power button and keep holding the vol - button and let me know what comes up on the screen.
power off the tablet and wait for 2 mins press the center of the volume and keep it pressed while holding it down press the power button and keep that pressed as well.
as you see android robo let me know.
I will open the question to other experts for there views and input.
My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue. Do you have a microsoft or google email account connected to the hp?