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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a hp slatebook that has locked and wants a password

Customer Question

I have a hp slatebook that has locked and wants a password ***** I never set. I have tried all the solutions to do a complete reset but it does not work
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 1 year ago.

Turn on the tablet and follow the steps from the tab screen

1. From the home screen, tap your Apps icon, and go to Settings.

2 Select Backup and Reset on Android 2.3 Gingerbread and above.

3 Select Factory data reset.

steps from the physical button

Make sure that the device is fully powered down.

Find your device key combination, and press and hold it to boot your Android device in recovery mode

Combination 1 - Volume Up + Camera button.
Combination 2 - Volume Down + Power button.
Combination 3 - Volume Up + Power button.
Combination 4 - Volume Up + Home + Power button.
Combination 5 - Volume Down + Volume Up + Power button.
Combination 6 - Home + Camera button.
Combination 7 - Home + Power button

Release the buttons when the device is powered on.
You will see the device booting into recovery mode.

Press the Volume Up and Volume Down keys to scroll up or down through menu options.

Select Wipe data/Factory reset with the volume keys.

Press the Power button to confirm your selection.

Continuing to use the volume buttons, Select Yes – erase all user data

Press the Power button to confirm your selection.

Your device will now be reset to its factory default state.

Customer: replied 1 year ago.
No this does not work. Please simplify
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Michelle replied 1 year ago.

Turn off the tablet and let me know once its powered off.

Customer: replied 1 year ago.
It is powered off now
Customer: replied 1 year ago.
Should I remove the keyboard
Expert:  Michelle replied 1 year ago.

Now press and hold down the volume - button and not the + one. while holding it down press and hold down the power button as well do not release the vol- button till you see android robo on the screen. Just release the power button and keep holding the vol - button and let me know what comes up on the screen.

Customer: replied 1 year ago.
Hp appears on the screen. If I continue holding it it shuts off if I let go it boots up (wanting a pass word) I've been doing this all day
Customer: replied 1 year ago.
No robot appears in my screen
Customer: replied 1 year ago.
Please do NOT charge my PayPal account if you cannot help. The instructions you gave were the same I found online and on YouTube for free and they don't work. If you have no other solutions please don't charge me. It was suppose to be a risk free offer.
Expert:  Michelle replied 1 year ago.

power off the tablet and wait for 2 mins press the center of the volume and keep it pressed while holding it down press the power button and keep that pressed as well.

Expert:  Michelle replied 1 year ago.

as you see android robo let me know.

Customer: replied 1 year ago.
No. I did it exactly like you described twice. I just get the hp letters then it goes out. PS the tablet is charged.
Expert:  Michelle replied 1 year ago.

I will open the question to other experts for there views and input.

Expert:  Randy Computer Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue. Do you have a microsoft or google email account connected to the hp?

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