How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I was unable to activate my Window 7 (Prod.Key:

Customer Question

I was unable to activate my Window 7 (Prod.Key: 489BX-JG4PD-7FDDD-T324W-RXW2Y). The product is genuine and I was able to upgrade to SP1. When I tried to activate it, however, an error message came up showing Error Code: 0x80070005. So I called your tech support yesterday morning, but the technician (named Von) failed to solve the problem even after long time work. He finally said certain filles are corrupt although this is unlikely because I tried to freshly install mpre than three times using two computers. He suddenly instructed me to set up Microsoft Account without telling me why. Finally he said this matter is now Level 2 and assigned a case number:(###) ###-#### ***** have not been contacted since. I use Asus P8Z77-V Pro (also Gigabyte B75M-D3H). Your help and solution will be most appreciated Junji, Louisiana, USA xxx xxx xxxx***@******.***

Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

Hello and thank you for your question, I look forward to assisting you today. First, so you know who you are dealing with, we are an independent support service not affiliated with Microsoft or any other company. If you would like to continue, please let me know and I will assist you.