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I'm sorry about the issue. What's the model of your new computer?
Is there any error or message when connecting to your wi-fi/wireless network name?
What is the model of your Internet/wireless modem/router device?
Do you have a (old) laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Please check at the back/bottom of the Belkin for the model.
Does the new computer see any network name at all?
Is your old Windows XP laptop currently connected to the modem/router with a cable? Or is the connection wireless?
Does the new computer find any wi-fi/network name at all?
Please reply at the box below. Thank you.
Please disconnect the power cord from both the modem Modem Fairpoint SmartRG and the Router Belkin for about 5 minutes, then re-connect
, then shut down / restart the new computer
, then see if it shows any wireless network name now.
Thank you. Please click on the network name, then click on Connect, then let me know what it says. Please reply at the box below. Thank you.
What does it show in Network settings? What are the options there? Please let me know. Thank you.
Go to Manage Wi-Fi settings, then let me know what shows there. Thank you.
Can you close it and open Internet and see if it works or not? Please let me know. Thank you.
Hello! My name is*****
Do you still require assistance with this issue?
Let me know,
OK. Let me know what happens when you click on the wireless network name, and then click Connect. Do you see any error messages?
Did it ask you to type the password ***** order to connect?
Is your home wireless network password *****?
OK. It seems that your wireless network adapter is not working properly.
For that reason, I suggest uninstalling it and then re-installing it. It should solve the problem you are experiencing.To do that, follow these instructions:1. Move the mouse cursor over the Windows Start button located in the bottom left corner, and right-click it and select Device Manager2. In the Device Manager window, expand the Network adapters category3. Now locate the wireless network adapter - it should say Intel WLAN or Qualcomm Atheros or Ralink or Realtek, or anything with the words"wireless", "wifi" or "wlan"Once you have located your wireless network adapter, right-click its name and select Uninstall. Check the Delete the driver software for this device check-box if it is available4. Confirm by clicking OK and when you see it has disappeared from the list, restart your computer5. When your computer restarts, it will automatically re-detect the wireless network adapter and re-install the drivers6. After that, check if you can now connect to the wireless network
Let me know the results.
OK. Please attempt to connect to any other wireless network shown on the list. Let me know if it will ask you for the password.
Are you able to connect the computer to the network (Internet) via Ethernet cable?
I mean, can you use the Ethernet cable to connect your computer with your modem/router as if you didn't have WiFi at all?
When you click on the network icon located in the bottom right corner, you should see the "Available and "Airplane mode" buttons. Is "Available" in blue (enabled)?
See the attached picture below.
Do you see the "Available" and "Airplane mode" as on the picture?
That means the wireless network adapter is not fully enabled.
Please check if you can enable it. To do that, move the mouse cursor over the Windows Start button located in the bottom left corner, and then right-click it and select Network Connections. A new window will appear. There should be the wireless network adapter named "WiFi" or similar. Right-click it and select Enable.
After that, click on the network icon located in the bottom right corner and check if you can see "Available" shown as well as other wireless networks on the list.
Please tell me the make and model of your computer.
Thanks for the information!
Please press and hold down the Fn key (located near the Windows logo key - bottom left corner) and while still holding it, press the F8 key. That should fully enable the WiFi network adapter, so check if you can connect.
Please see the attached picture.
Does your computer look like that?
Thanks for confirming!
The WiFi network adapter must be disabled in the settings. If Fn + F8 didn't do anything, please click inside the Windows search box and type various keywords, such as: wifi, wireless, connection, atheros
See if the search will find a program you can click on that will allow you to enable or turn on the WiFi network adapter.
If the search doesn't show any useful program, then I suggest re-installing the original WiFi drivers.
You can download them on the link below using any other computer with Internet connection, however you will need to transfer the drivers to your desktop computer to install them. Use a removable USB flash disk or hard disk drive, or just burn them onto a blank disk.
After you have re-installed the drivers, restart your computer and then check if you can connect.
OK, check if you can download the drivers using another computer and install them on your desktop computer.
Let me know,IT Miro
Let me know if you were able to receive my messages.