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Just set up computer and trying to connect to existing wifi

Customer Question

just set up computer and trying to connect to existing wifi
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your new computer?

Is there any error or message when connecting to your wi-fi/wireless network name?

What is the model of your Internet/wireless modem/router device?

Do you have a (old) laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
300s
can't find connection
Modem Fairpoint smart RG / Router Belkin
Lap windows XP
Expert:  Viet - Computer Tech replied 1 year ago.

Please check at the back/bottom of the Belkin for the model.

Does the new computer see any network name at all?

Thank you.

Customer: replied 1 year ago.
Model F9k1007v1
Expert:  Viet - Computer Tech replied 1 year ago.

Is your old Windows XP laptop currently connected to the modem/router with a cable? Or is the connection wireless?

Does the new computer find any wi-fi/network name at all?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
lap top wireless
no wi-fi name at all
Expert:  Viet - Computer Tech replied 1 year ago.

Please disconnect the power cord from both the modem Modem Fairpoint SmartRG and the Router Belkin for about 5 minutes, then re-connect

, then shut down / restart the new computer

, then see if it shows any wireless network name now.

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
have tried all fo the above the network name now appears but says not connected
Expert:  Viet - Computer Tech replied 1 year ago.

Thank you. Please click on the network name, then click on Connect, then let me know what it says. Please reply at the box below. Thank you.

Customer: replied 1 year ago.
takes me to network settings
Expert:  Viet - Computer Tech replied 1 year ago.

What does it show in Network settings? What are the options there? Please let me know. Thank you.

Customer: replied 1 year ago.
Advanced Options
Manage Wi-Fi settings
change adapter
change advanced sharing options
Home group
Internet options
windows firewall
Expert:  Viet - Computer Tech replied 1 year ago.

Go to Manage Wi-Fi settings, then let me know what shows there. Thank you.

Customer: replied 1 year ago.
use random hardware address ON
connect to suggested open hotspots ON
connect to networks shared by contacts ON
Outlook.com ON
Skype contacts ON
Facebook friends
Manage Known Networks Home not shared
the name of my network is home
Expert:  Viet - Computer Tech replied 1 year ago.

Can you close it and open Internet and see if it works or not? Please let me know. Thank you.

Customer: replied 1 year ago.
comes up your not connected
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Do you still require assistance with this issue?

Let me know,

IT Miro

Customer: replied 1 year ago.
it show that I have a strong signal but won't connect
Expert:  IT Miro replied 1 year ago.

OK. Let me know what happens when you click on the wireless network name, and then click Connect. Do you see any error messages?

Customer: replied 1 year ago.
it tells me to check router access point which i have done several times
Expert:  IT Miro replied 1 year ago.

Did it ask you to type the password ***** order to connect?

Customer: replied 1 year ago.
no and it doesn't come up
Expert:  IT Miro replied 1 year ago.

Is your home wireless network password *****?

Customer: replied 1 year ago.
Expert:  IT Miro replied 1 year ago.

OK. It seems that your wireless network adapter is not working properly.

For that reason, I suggest uninstalling it and then re-installing it. It should solve the problem you are experiencing.

To do that, follow these instructions:

1. Move the mouse cursor over the Windows Start button located in the bottom left corner, and right-click it and select Device Manager

2. In the Device Manager window, expand the Network adapters category

3. Now locate the wireless network adapter - it should say Intel WLAN or Qualcomm Atheros or Ralink or Realtek, or anything with the words"wireless", "wifi" or "wlan"

Once you have located your wireless network adapter, right-click its name and select Uninstall. Check the Delete the driver software for this device check-box if it is available

4. Confirm by clicking OK and when you see it has disappeared from the list, restart your computer

5. When your computer restarts, it will automatically re-detect the wireless network adapter and re-install the drivers

6. After that, check if you can now connect to the wireless network

Let me know the results.

Customer: replied 1 year ago.
followed all the steps and still can't connect and still doesn't ask for password
Customer: replied 1 year ago.
on start up Qualcomm Atheros was reinstalled
Expert:  IT Miro replied 1 year ago.

OK. Please attempt to connect to any other wireless network shown on the list. Let me know if it will ask you for the password.

Customer: replied 1 year ago.
the only other network that comes up is ethernet and just asks if I want to install
Expert:  IT Miro replied 1 year ago.

Are you able to connect the computer to the network (Internet) via Ethernet cable?

Customer: replied 1 year ago.
don't have internet cable in this part of the building
Expert:  IT Miro replied 1 year ago.

I mean, can you use the Ethernet cable to connect your computer with your modem/router as if you didn't have WiFi at all?

Customer: replied 1 year ago.
I could if I had an extra 75 feet of cable
Expert:  IT Miro replied 1 year ago.

OK.

When you click on the network icon located in the bottom right corner, you should see the "Available and "Airplane mode" buttons. Is "Available" in blue (enabled)?

Customer: replied 1 year ago.
it come up network settings in blue
Expert:  IT Miro replied 1 year ago.

See the attached picture below.

Do you see the "Available" and "Airplane mode" as on the picture?

Customer: replied 1 year ago.
no
Expert:  IT Miro replied 1 year ago.

That means the wireless network adapter is not fully enabled.

Please check if you can enable it. To do that, move the mouse cursor over the Windows Start button located in the bottom left corner, and then right-click it and select Network Connections. A new window will appear. There should be the wireless network adapter named "WiFi" or similar. Right-click it and select Enable.

After that, click on the network icon located in the bottom right corner and check if you can see "Available" shown as well as other wireless networks on the list.

Customer: replied 1 year ago.
Wi-Fi came up as connect/disconnect clicked on it and no change when I clicked on network icon
Expert:  IT Miro replied 1 year ago.

OK.

Please tell me the make and model of your computer.

Customer: replied 1 year ago.
Lenovo 300S Series
Expert:  IT Miro replied 1 year ago.

Thanks for the information!

Please press and hold down the Fn key (located near the Windows logo key - bottom left corner) and while still holding it, press the F8 key. That should fully enable the WiFi network adapter, so check if you can connect.

Customer: replied 1 year ago.
fn key is on the top of the keyboard held it and f8 and no change
Expert:  IT Miro replied 1 year ago.

Please see the attached picture.

Does your computer look like that?

Customer: replied 1 year ago.
no it's a desk top
Customer: replied 1 year ago.
ideacentre 300s series
Expert:  IT Miro replied 1 year ago.

Thanks for confirming!

The WiFi network adapter must be disabled in the settings. If Fn + F8 didn't do anything, please click inside the Windows search box and type various keywords, such as: wifi, wireless, connection, atheros

See if the search will find a program you can click on that will allow you to enable or turn on the WiFi network adapter.

Expert:  IT Miro replied 1 year ago.

If the search doesn't show any useful program, then I suggest re-installing the original WiFi drivers.

You can download them on the link below using any other computer with Internet connection, however you will need to transfer the drivers to your desktop computer to install them. Use a removable USB flash disk or hard disk drive, or just burn them onto a blank disk.

Download link:

http://tinyurl.com/zse8o9x

After you have re-installed the drivers, restart your computer and then check if you can connect.

Let me know the results.

Customer: replied 1 year ago.
nothing to turn on
Expert:  IT Miro replied 1 year ago.

OK, check if you can download the drivers using another computer and install them on your desktop computer.

Expert:  IT Miro replied 1 year ago.

Hello again!

Do you still require assistance with this issue?

Let me know,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.

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